Part Time Student Loan Counselor
Company: ECMC Group
Location: New Orleans
Posted on: October 16, 2024
Job Description:
Choosing a career with ECMC Group means joining a nonprofit
corporation with a mission to help students succeed. With a vibrant
mission and values, great benefits, and strong community
involvement, ECMC Group companies are an ideal team to join.Job
SummaryUnder direct supervision, contacts student loan borrowers
throughout loan lifecycle to discuss their ability to repay their
student loans and offer options for keeping/bringing the loan
current.Essential Duties and Responsibilities
- Makes outbound calls to students and references to counsel them
on options to manage student loans and to keep/bring loans to a
current status through payment, forbearance or deferment
- Communicates by telephone and/or in writing/email to borrowers
to inform them of their responsibilities and the consequences of
default
- Receives predictive telephone dialer system transfers and
handles them within required measures
- Maintains clear, concise, and accurate documentation of
borrower accounts, including all contact made and received
- Maintains current and accurate knowledge of laws and
regulations affecting the repayment of student loans, including the
consequences of default, and the various payment/deferment options
available to borrowers
- Updates loan status on Loan Tracker
- Conducts internet/social media searches to locate new contact
information for student loan borrowers
- Participates in work group activities to solve problems or
improve processes
- Performs other related duties as assignedRequired
Qualifications
- High School diploma or GED
- At least one year office/business, clerical or customer service
experiencePreferred Qualifications
- 1 year experience working in a call center
- 1 year working in financial industry, including student loans,
collections and/or banking
- Bilingual in Spanish and EnglishTo perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed above are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.ECMC Group is
committed to ensuring our diverse, inclusive and equitable culture
is built on a strong sense of belonging, where everyone feels seen,
heard and encouraged to show up as their authentic self.
Keywords: ECMC Group, Gulf Port , Part Time Student Loan Counselor, Other , New Orleans, Mississippi
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